Terms & Conditions
TERMS & CONDITIONS OF TRADE (T&C)
The following constitute Seamless1 SA’s general Terms and Conditions of Trade. All orders for Products or Services placed with Seamless1 SA Hair Extensions are subject to these T&C’s, regardless of the channel used to place the orders. Seamless1 SA reserves the right to alter these T&C’s as and when necessary. The onus is on the Customer to check the company’s updated T&C.
Orders may be placed by visiting the websites www.seamless1.co.za, where Customers may pay for Seamless1 Products by direct bank transfer, PayPal or credit card. PayPal and credit card payments incur a surcharge covering the transaction cost at market value, which are currently 3.5% and 1.5% respectively. These surcharges shall be altered as necessary. Credit card holders are subject to validation checks and authorisation by the credit card issuer. Seamless1 SA reserves the right to charge customer credit/debit cards provided prior to or after dispatch of their orders. In the event of suspicious/fraudulent transactions claimed, the Customer agrees to allow Seamless1 SA to provide all details of the transaction – including personal information and shipping details – to the relevant authorities for further investigation.
Seamless1 SA will endeavour to dispatch all orders within 24 business hours of receiving the Customer’s payment, subject to stock availability. Order delivery will be made to the address submitted by the Customer upon creation of their profile or placement of order. Seamless1 SA does not accept PO Box addresses for deliveries. Delivery times quoted by Seamless1 SA are merely indicative and depend on external factors such as traffic conditions, customs clearance and carrier availability. Seamless1 SA shall not be held liable under any circumstances for any losses incurred by Customers as a result of delayed delivery. Unless agreed otherwise in writing by Seamless1 SA, the Customer pays all shipping, import, clearance, and other costs.
All returns must be pre-authorised by Seamless1 SA, within 7 days of shipment. Seamless1 SA shall not accept any returns made once the original packaging or the Products have been opened. The cost of returns is covered by the Customer, and Seamless1 SA will only credit the cost of the items returned after deducting the shipping cost, regardless of whether this cost was charged to the Customer or not. Any items returned to Seamless1 SA that are not in their original, brand-new condition and without the accompanying proof of purchase, shall be returned to the Customer at their own cost and no credit will be issued. As hair extensions are classed as “Human Products”, health and safety regulations restrict businesses from selling open/used packages. In the case of authorised returns, shipping costs are not refundable, and return shipping costs are at the Customer’s expense.
By placing orders with Seamless1 SA, the Customer agrees to have their credit card on file charged for the transaction, unless alternative payment has been arranged. If any Customer account becomes delinquent, the Customer agrees to pay all costs incurred by Seamless1 SA to collect their payment, including but not limited to mercantile agents’ commission, late interest and legal fees, in addition to the cost of the products. In the event that a Customer has overdue bills to Seamless1 SA, the latter reserves the right to allocate funds paid for new orders against the old overdue account and decide at liberty whether to fulfil or cancel the new orders.
All Intellectual Properties associated with Seamless1 SA, S1 and Peptame advertising materials, including but not limited to images, videos, logos, posters, banners and flyers etc, whether provided in soft or hard copies, remain the sole property of Seamless1 SA and must be returned to the company upon request. Customers must discontinue using the Seamless1 SA, S1 and Peptame names, IPs, logos and images once their collaboration with Seamless1 SA has been terminated and/or as and when requested by Seamless1 SA.
PRODUCTS AND CARE
Swatch colours are merely indicative and actual colours may vary between batches. Seamless1 Hair Extensions require maintenance with Seamless1’s specially-formulated Haircare Range. Use of other products is not recommended, with such use performed entirely at the Customer’s own risk.
Hair extensions are delicate products and require special care. Customers are reminded to be mindful of aftercare instructions and educate their clients to achieve the best results and maximise enjoyment of the product.
Should a Customer experience a challenge with any Seamless1 Product, they must notify Seamless1 SA, within 7 days and fill in an After-Care Service Form, with as much details as possible to be returned to Seamless1 SA for assessment. Seamless1 SA reserves the right to request the Products be returned to Seamless1 SA’s warehouse for assessment and testing. No credit will be issued if the Product is deemed ok by Seamless1, or if the damage was due to the client not following Seamless1’s after care instructions.
TRAINING AND CANCELLATIONS
Seamless1 provides training to certain types of Customers, or Customers purchasing certain product packages. Should the Customer cancel a training session more than 24 hours after booking it, Seamless1 SA remains at liberty to cancel the session without booking a replacement. In such cases, Customers forfeit their chance to a free training session, and Seamless1 SA may charge the Customer to book a new training. The cost will cover the trainer’s fees, travel and accommodation costs, if applicable.