Shipping & Returns
DELIVERY OF ORDERS
Please allow 3-5 business days
Rural and outlying areas take longer
Please note: Sometimes unforeseen circumstances happen and there might be a slight delay in delivering your order.
Seamless1 will not be held liable for delays when parcels are delivered. Once your order is placed and booked out with our courier services it is out of our hands. A tracking number can be provided to you, upon request.
Seamless1 will not responsible for lost or stolen packages. Seamless1 will also take no responsibility for the loss or damage of merchandise by a carrier handling the returned shipment.
All aftercare hair products (shampoos, conditioners, serums, etc. cannot be refunded or exchanged.
SHIPPING AND PAYMENT
If the incorrect delivery address or any other incorrect information is provided, Seamless1 will not be held liable.
ALL orders are strictly COD ,which will need to be paid before deliveries leave the office. To ensure speedy service and delivery, please send your proof of payment to 084 777 6475 or email@example.com
• Local delivery (Gauteng) charge for each order - R95
• National delivery (rest of RSA) charge for each order - R150
• Orders above R5000 will not attract any deliver charges
All orders ship same day if placed before 15:00pm Monday - Friday, unless there is a fraudulent warning or shipping address error. We never ship during weekends or holidays.
Seamless1 does not accept PO Box addresses for deliveries. Seamless1 shall not be held liable under any circumstances for any losses incurred by customers as a result of delayed delivery.
Seamless1 SA is not responsible for lost or stolen packages.
Can I cancel or change an order after I've placed it?
Getting your order to you with speed and accuracy is our top priority. Once you submit an order, make payment and proof of payment has been received, the shipment process begins and we are unable to honor requests for item changes or order cancellations. Once you have received your order, we would be happy to assist you with an exchange or return, within 48hours of receiving your order and notifying Seamless1 SA. Please note, Seamless1 SA is not liable to provide a return shipping label or refund shipping fees.
If you provided the wrong shipping address, we will put in a valiant effort to save the day! If we are not able to change the shipping address or intercept the package in transit, Seamless1 cannot assume liability for packages not received due to an incorrect shipping address or information provided.
We appreciate your understanding. If you need immediate assistance, please contact us at 084 777 6475 or firstname.lastname@example.org
RETURN & EXCHANGE POLICY
We have a no refund policy and we only do exchanges. No exchanges will be done if products are used on your hair extensions that is not recommended by Seamless1 South Africa. NO KERATIN/ PROTEIN is allowed to be used on human hair extensions.
Should any issue arise with your Seamless1 Hair Extensions, please notify your salon/hairdresser within 5 days (from the date of installation). Your salon/hairdresser must inform Seamless1 South Africa, in writing, if any problem occurs. Any challenges experienced by the end customers, must be managed by the approved Seamless1 salon/hairdresser, who has purchased the products from Seamless1. Seamless1 will only assist the Qualified Professionals in troubleshooting any challenges with products purchased directly from Seamless1.
Your salon/hairdresser will uninstall your Seamless1 Hair Extensions. Your hair extensions will then be sent to our head office for evaluation and inspection. If upon inspection, no factory fault is found, the hair extensions will be sent back to your salon/hairdresser. Seamless1 South Africa will not be held responsible for any courier costs or re-installation cost. Your salon/hairdresser will go through the aftercare guidelines to see why you were struggling with your hair.
If you have purchased the incorrect colour or length and would like to exchange it, please notify us within 2-3 days of receiving your order at email@example.com or 084 777 6475. Product returns to be made 2-3 day of purchase. Please provide us with your order number, date of purchase, colour and length of the product you would like to exchange it for. If we are not notified after 2-3 days of receiving your order, we will not accept any returns for exchanges.
No exchanges or refunds will be made, before the product/s have been received and inspected by the Seamless head office. Inspection is done to see if the product/s have been damaged or used.
Please note: Human hair extensions are considered to be a hygienic product. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers. It is therefor that we do not exchange or refund clip in hair extensions. Please ensure you order the correct colour. Feel free to contact us to help you in choosing the correct colour.